Frequently Asked Questions (FAQ)

1. About the Product
Q. Is the product new or used?
A. The product is "new".
Q. Is the actual color the same as the photo?
A. We try our best to display product photos with colors as close to the actual product as possible, but the actual color may differ slightly depending on your monitor environment and the lighting conditions during photography.

2. About the Size
Q. I don't understand how to read the size.
A. The product page lists the (top) shoulder width, sleeve width, sleeve length, and body length, and the (bottom) back width, total width, and length. Please check this in conjunction with the illustration image showing how to read the size notation.
Q. I don't know what size is right for me.
A. The appropriate size varies depending on your height and body type. If you are unsure, please contact us with your height and usual size. We will guide you to the best of our ability.
Q. Are there kimonos that can be worn by petite or tall people?
A. Yes, it is possible depending on the size range and product. Please check the dimensions on the product page or contact us.

3. About the Set Contents
Q. Is it just the kimono? Does it come with a obi (sash)?
A. It is a set product that includes a obi.
Q. Can a beginner wear it?
A. Yes. It is a separate-piece design that is easy for beginners to wear. Please refer to the video on how to wear it.

4. About Wearing and Care
Q. I have never worn a kimono before, is it okay to purchase it?
A. Yes, it's fine. It is a separate-piece design that is easy to wear. Please refer to the video on how to wear it.
Q. Can it be washed at home?
A. The material is 100% polyester, so it is easy to care for at home.
Q. How should I store it?
A. Since it is made of polyester, it can be handled the same way as regular clothing.

5. About Ordering and Payment
Q. What payment methods are available?
A. You can check the available payment methods on the payment screen, including credit card, bank transfer, convenience store payment, and various cashless payment methods.
Q. Can I cancel my order after placing it?

A. We may be able to accommodate your request if it's before shipping preparation. Please contact us as soon as possible. We generally do not accept cancellations after shipping.

Q. Can I get a receipt?

A. Yes, you can. Please specify this in the comments section when ordering, or contact us after placing your order.

6. Shipping Information
Q. How many days will it take for my order to arrive?

A. Normally, within Japan, we ship within 3-7 business days after order confirmation. Delivery times vary depending on the destination region.

Q. Can I specify a delivery date and time?

A. We follow the regulations of Sagawa Express.

Q. Do you ship internationally?

A. Yes, but shipping availability, fees, and delivery dates are subject to Japan Post's standards.

7. Returns and Exchanges
Q. Can I return or exchange an item?

A. If there is a defect in the product, please contact us within 7 days of receiving the product. Returns and exchanges due to customer reasons are not accepted, so please check our return policy beforehand.

Q. Can I return the item if it doesn't match my expectations?
A. Due to the nature of the product, we cannot accept returns for reasons other than product defects. Please carefully check the size, color, and condition before purchasing.

Q. Is this a kimono that can be worn as everyday wear?
A. Yes, it is a kimono that is easy to wear casually. It is a product that can be worn casually for everyday outings, dinner parties, etc.

Q. What is the difference between formal and casual kimonos?
A. The occasion for wearing a kimono varies depending on the type, pattern, and formality of the kimono. Visiting kimonos, formal kimonos, and semi-formal kimonos are for formal occasions. Small patterned kimonos and silk kimonos are considered casual. This product is for casual wear.