Frequently Asked Questions

The product is new.

We try our best to display product photos with colors as close to the actual product as possible. However, the actual color may differ slightly depending on your monitor settings and the lighting conditions during photography.

The product page lists the top shoulder width, sleeve width, sleeve length, and body length, as well as the bottom back width, total width, and length. Please check these measurements together with the illustration showing how to read the size information.

The appropriate size varies depending on your height and body type. If you are unsure which size is right for you, please contact us with your height and usual clothing size. We will guide you to the best of our ability.

Yes, this is possible depending on the available size range and product. Please check the dimensions on the product page or contact us for assistance.

Yes. It is a set product that includes an obi (sash).

Yes. It features a separate-piece design that is easy for beginners to wear. Please refer to the video showing how to wear it.

Yes, it's fine. It is a separate-piece design that is easy to wear. Please refer to the video showing how to wear it.

The material is 100% polyester, so it is easy to care for at home.

Since it is made of polyester, it can be handled and stored in the same way as regular clothing.

We accept PayPal for online payments. Depending on your location, PayPal may also allow you to pay by credit or debit card.

We may be able to accommodate your request if it is made before shipping preparation. Please contact us as soon as possible. We generally do not accept cancellations after shipping.

Yes, you can. Please specify this in the comments section when ordering, or contact us after placing your order.

Normally, within Japan, we ship within 3–7 business days after order confirmation. Delivery times vary depending on the destination region.

We follow the regulations of Sagawa Express.

If you would like to have your order shipped internationally, please contact us with your shipping request. We will do our best to arrange international delivery depending on your destination and requirements.

If there is a defect in the product, please contact us within 7 days of receiving the product. Returns and exchanges due to customer reasons are not accepted, so please check our return policy beforehand.

Due to the nature of the product, we cannot accept returns for reasons other than product defects. Please carefully check the size, color, and condition before purchasing.

Yes. It is a kimono that is easy to wear casually and can be worn for everyday outings, dinner parties, and other casual occasions.

The occasion for wearing a kimono varies depending on its type, pattern, and level of formality. Visiting kimonos, formal kimonos, and semi-formal kimonos are worn for formal occasions. Small-patterned kimonos and silk kimonos are considered casual. This product is intended for casual wear.